Having a customer or employee complaint record form provides an insight into a hotel, healthcare, construction, or any business product, service, and training you can improve. For convenient management and registration of reviews and recommendations, we provide a sample book and sheet tracker in our complaint log templates. These log sheet templates are any spreadsheet or form with a simple format to report corrective action.
Besides logging these comments, it also gives you insight into other important factors. With your analysis, you can create a better plan for electrical maintenance, restaurant menu improvement, and customer service form. Draft complaint logs for you and maintains a steady employee and customer relationship.
The first section in the complaint log is to add the company name and details of where the complaint will be made. You should mention the name, address, and contact details of your company. Also, mention the email address on your website to reach you digitally.
For a complaint to be made, you should ask for the date so that the complaint can be registered on time. Also keep a track of the medium through which the complaint was made, whether e-mail, social media, or phone call. Since, the complaint needs to be specific, ask for detailed descriptions.
When a customer complains about a shortcoming, then you need to register the name of the person who attended the complaint. Keep a note of the steps followed to solve the problem or resolve the situation. Don’t forget to add the date of the resolution made. For a wider selection of attendance log templates, check out more options here.
After the complaint has been resolved, you should provide a space for a feedback section so that customer can give their valuable opinions about the service provided and mention limitations that can be improved. Feedback sections enhance the quality of the complaint log. Find more order log Templates by visiting this link.
Customer satisfaction is the main objective of any service. Since the customer faced an inconvenience, you should thank the customer to bear with patience and wait for the resolution. One of the marketing strategies to ensure customer loyalty is to provide free incentives or bonus coupons to your customers for their next purchase. View a wider selection of maintenance log templates right here.
